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The present Conditions regulate the use of the online store www.cafes1984.com/es, which is legally responsible Mardos Aljube S.L., hereinafter "Cafés 1984". By its acceptance, the user states that you have read, understand and understand what is stated here and that assumes all its obligations. If the User does not agree with the contents of this document must leave this website, not being able to access or use the services it offers. Likewise, the User accepts expressly and without exception that the access and use of this website, its services and the contents of such services takes place under his sole and exclusive responsibility.
These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, being the responsibility of the User to read them when making a purchase or contracting. The conditions in force at the time of conclusion of the contract will be those applicable to you.
Applicable Regulations
This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE) and Law 03/2014 of March 27, 2014, General Law for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of your Internet browser, and must be accepted before proceeding to the payment of the order.
User Account and Error Correction
In order to make online purchases in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).
If you make the purchase as a guest, personal data will not be stored on the website, nor will it be possible to check the order history. Personal data will be kept only for the management and delivery of the ordered products.
If you decide to register, you will receive an email confirming that the process has been completed successfully and a reminder of the access data. From your account you will be able to make purchases, check your order history, change your password, modify your personal data, modify your shipping and billing addresses, make comments, and other transactions or formalities related to your purchases.
In addition, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have occurred in the data entry or update them. Shipping and billing addresses may also be corrected or updated during the checkout process.
You can unsubscribe at any time by sending an email from the address you wish to unsubscribe to info@cafes1984.com, which will lead to the cancellation of your personal data.
In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.
Purchasing Process
Buying in "Cafés 1984" is easy and simple, just follow these steps:
1º.- Select the products you wish to purchase from among those offered by "Cafés 1984". Clicking on each product, you access to your tab, which includes detailed description with information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photograph, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as faithful as possible to reality.
2º.- Once you have selected the product/s you wish to buy, you must click on the "Add to cart" button, and the product will be added to your shopping cart. If you wish, you will be able to continue adding more products to the cart, or proceed directly to the payment.
3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. In order to finalize the purchase process, the minimum order must be 10€. Finally, to continue with your order, you must press the button "Finalize purchase".
4º.- As we have indicated in previous sections, when finalizing your purchase, you have the option to do so by registering, or make a quick purchase without registration (as a guest user). When registering, you will have to indicate your contact details and address, and in your next purchases you will not have to enter your details again.
6º.- Once the purchase process is completed, we will send you an email detailing the purchase data, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
- Calling 915 936 406
- Notifying it in the contact section of this website.
- Writing to the email address pedidos@cafes1984.com
Similarly, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you can revoke your consent by contacting us in any of the above mentioned ways.
Payment Methods
"Cafés 1984" has several payment methods:
- Credit or debit card
- PayPal
- Bizum
Below, we specify the conditions for each of these payment methods.
à Credit or debit card
Payment by credit or debit card is made through the secure payment gateway of the bank. Through this method of payment, "Cafés 1984" never collects or manipulates any customer data relating to your card number. All data are processed directly by the bank, so that "Cafés 1984" can always offer the greatest security, transparency and confidentiality in the transaction.
à Paypal
Make the payment with your PayPal account. Through this method of payment, "Cafés 1984" never collects or manipulates any bank details. All data are processed directly by Paypal, so that "Cafés 1984" can always offer the greatest transparency, security and confidentiality in the transaction.
à Bizum
Make the payment with your Bizum account. Through this method of payment, "Cafés 1984" never collects or manipulates any bank details. All data are processed directly by Bizum, so that "Cafés 1984" can always offer the greatest transparency, security and confidentiality in the transaction.
Shipping Conditions
Shipments will be made to:
- Peninsular Spain
- Balearic Islands
- Portugal
The shipment will be made by the express courier company Tipsa.
The shipping cost will be:
- Peninsula: 5,10€ shipping 24/48 hours
- Balearic Islands: 9€ shipping 48/72 hours
- Portugal: 7€ shipping 24/48 hours
The courier company usually delivers during business hours, so if you have any preference for delivery time, you can indicate it in the comment of the order and we will try to comply (to the extent of the possibilities of route and schedule of the carrier).
Delivery Time
The delivery time is shown during the purchase process, and implies your acceptance of it.
In case of non-compliance with delivery times, you must indicate an additional period appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery time is essential in view of all the circumstances attending the conclusion of the contract or if you have informed us, prior to purchase, that delivery by a certain date or on a certain date is essential. In such cases, you may terminate the contract immediately.
In any case, in the event of termination of the contract, the amounts paid will be refunded in full.
In the event that the User purchases a product that has not yet been released for sale, but already has a release date, delivery times will be provisional and subject to change, and will be subject to the number of units per product that the suppliers have available at any given time. In this case, we will contact you to inform you of the variations in these products, as well as the possibility of terminating the contract.
In some cases there may be a lack of stock. Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available, or to cancel the contract if you wish.
IMPORTANT: In general, we are not responsible for non-fulfillment or delay of obligations due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. If any incident arises, we will contact you to solve the incident.
Prices, taxes, fees and duties
Prices are expressed in Euros. The prices of the products of "Cafés 1984" may vary, but possible changes will not affect orders for which a Shipping Confirmation has already been sent.
The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject to or exempt from VAT, the following taxes will be applicable to the items on our website:
The RRP of the items includes VAT.
Account and service deletion, cancellation and blocking
User accounts are not deleted for lack of use. The User can unsubscribe by requesting it to the staff of "Cafes 1984", by sending an email to info@cafes1984.com or through your account profile.
In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days elapse, "Cafés 1984" may proceed to cancel the order.
"Cafés 1984" reserves the right to block without notice access to the User account (or directly delete the User account), if you use it in an illegal way or violate the obligations and rules set forth herein, which will be communicated by email. The blocking or deletion of the User account shall have no effect on the obligation to pay for the products purchased, if any.
In exceptional cases, at the discretion of the administrators of "Cafés 1984", and evaluating the seriousness of the fact, the administrators may choose to warn the offending user, before deleting or blocking your account permanently.
By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or delete data provided, either temporarily or permanently.
Returns
In "Cafés 1984" we want the satisfaction with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
A. The product is wrong, has a defect or has been damaged during transport:
We pay a lot of attention to ensure that all our shipments are made correctly. If you still receive a wrong item, please contact us as soon as possible to solve it. Before opening the product, please check that the packaging matches the one you ordered: color, size, finish, etc.
On the other hand, if the products received have any defect or deterioration, we will respond to the lack of conformity as set out in the section "Warranties" within these conditions of sale.
When the product has been damaged during transport, it is necessary that you inform us and, if possible, note the incident on the delivery note of the carrier.
The products must be returned in a way that they are protected, including them in a box or protective bag. "Cafés 1984" offers the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the goods with a carrier other than the one proposed by "Cafés 1984", and the selected carrier offers higher rates, you must assume the difference in the cost of transport.
B. Withdrawal:
We do not want you to keep anything you do not like, so you can return an item if it does not meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the right of withdrawal, under which you can return the product, provided that it is not a digital product that has begun downloading.
The exercise of this right of withdrawal must be made within a maximum period of FOURTEEN (14) calendar days from receipt, notifying us of your decision to withdraw from the purchase made (you can use the following model withdrawal form, if you wish).
MODEL WITHDRAWAL FORM
If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which must be completed and sent to us.
"To the attention of Mardos Aljube S.L., with address at C/ Zurbarán, 10 - 5º Izda. - 28010, Madrid, Spain, telephone 915 936 406 and email address pedidos@cafes1984.com.
I hereby give notice that I withdraw from my contract of sale of the following product or list of products:
(Indicate list of products in respect of which the right of withdrawal is to be exercised).
Ordered on: (Indicate date)
Name of the consumer and user: (Indicate)
Address of the consumer and user: (Indicate)
Order number: (Specify)
_______________________________________________________________________
Signature of the consumer and user (only if this form is submitted on paper)
Date:
In order to exercise this right, the product must be in perfect condition, and preferably retain the original packaging, as well as all parts. In case the products do not arrive in perfect condition, do not include all parts and accessories, or do not retain their original packaging, "Cafés 1984" reserves the right to pay a lower amount on the return, a circumstance that will be notified to you.
The refund of the purchase price will be made once it has been checked the status of the goods, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed since the reliable receipt of the request for withdrawal, provided that it is "Cafés 1984" who manages the collection of the article. If you return the item through a carrier of your choice, the period of 14 days will begin to run from the time "Cafés 1984" has actual knowledge of the shipment of the goods or, failing that, from the receipt of the same.
The return costs arising from the exercise of the right of withdrawal shall be borne by the buyer.
The exercise of the right of withdrawal will not be admitted in the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and have been unsealed after delivery.
C. If you have not yet received the order:
If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make, without any cost in case your order has not yet been processed.
Contact for Returns:
*Telephone: 915 936 406
*Notification through this website in the section "Contact".
*Email: pedidos@cafes1984.com
All product returns should be sent to the following address: C/ Zurbarán, 10 - 5º Izda. - 28010, Madrid, Spain
Warranties
Except for those which, by their nature, are excluded from the warranty regulations for consumer goods, and provided that the buyer makes a particular use, all our products are guaranteed nationally against manufacturing defects for three years from the date of purchase (or date of delivery, if later), or one year if the item is not new.
We shall be liable for any lack of conformity, which the purchaser must inform us of within two months of becoming aware of it.
If the defect or lack of conformity arises within the first 2 years from the delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect of the product, unless we can prove that the defect or lack of conformity is not of origin, but is due, for example, to a misuse or maintenance given by the buyer.
On the other hand, if the defect or lack of conformity arises after 2 years, the presumption that the defect comes from the factory does not exist.
In case of defective product, we may proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be completely free of charge for the buyer (including transportation costs, if any).
Defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the warranty. Also, products modified or repaired by the customer or any other person not authorized by "Cafés 1984", as well as products that are the subject of a specific contract. In such cases the consumer must take charge of their repair.
By regulation, and unless proven otherwise, it is understood that the products are in accordance with the contract provided they meet all the requirements expressed below:
a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
b) They are suitable for the uses to which similar products are ordinarily destined.
c) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
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